Information
Mobile/Digital Tickets
Delivery options are detailed on Ticketmaster when purchasing your tickets.
Purchase Options
Tickets can be purchased online at Ticketmaster HERE
Box Office Location and Times
The box office will be open from 11am on the day of the event and is located at the North Gate entrance
I have not received my tickets yet
If you have not received your digital tickets, please check your Ticketmaster online account or contact Ticketmaster by visiting help.ticketmaster.co.uk
Having troubles booking online?
Please visit help.ticketmaster.co.uk
I can’t come to the festival anymore; Can I get a refund?
Tickets are non-refundable.
Is the event outdoors?
Yes, please ensure you dress for the weather and don’t forget your sun cream!
What are the set times?
What’s on in the kids area?
Prohibited Items
You can see our prohibited items here HERE
In addition to this, the following items are also prohibited:
-Blankets
-Carts/Wagons
Is the event outdoors?
Yes, please ensure you dress for the weather and don’t forget your sun cream!
If it rains will the concert still go ahead?
Absolutely! Concerts are only ever cancelled due to the weather if the conditions become dangerous. However, you cannot bring an umbrella, so please dress appropriately.
What is your policy for Children?
All under 18s must be accompanied by an adult ticket holder (aged 18 or over). No unaccompanied under 18s are allowed on site.
TRAVEL
Car Parking
Nearest car parks? There is no parking available at the Castle. The closest alternative car parks are the NCPs on Westgate Street, Cardiff Arms Park or Sofia Gardens .
Public Transport Info
Click here for a map of city centre bus stops and service frequencies.
Where is the nearest Bus and Train station?
Both Cardiff Central and Cardiff Queen Street stations are located within easy walking distance of the Castle.
Taxis
Local taxi firms are Dragon Taxis and Capital Cabs.
ACCESSIBILITY
How do I purchase an Accessible Ticket?
We want Cardiff Castle to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster. The following options will be available:
• Wheelchair Platform
• Ambulant
• Hearing Impairment
• Essential Companion
If you have any questions, please visit help.ticketmaster.co.uk
Accessible tickets are not showing up to purchase on Ticketmaster?
If accessible tickets (Wheelchair, Ambulant, Deaf / Hard of Hearing and Companion) are not showing up as an option to purchase on Ticketmaster, this means unfortunately it has sold out therefore unavailable to buy.
What if I require an Essential Companion?
There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.
Companion tickets must be selected with an accessible ticket as they cannot be requested on their own.
Please check the terms and conditions for companion tickets to see what type of supporting documentation you can provide.
Accessible Viewing Platform
The accessible viewing platform is a raised platform located with prime view of the stage. There are accessible toilets and a changing unit located nearby.
The accessible viewing platform has a limited capacity and is strictly for access customers plus 1 companion only.
Accessible Toilets
Accessible toilets are situated at the accessibility viewing platform and main toilet blocks in the arena.
Ground Conditions
The Castle grounds are flat- Just over the drawbridge at the Castle entrance, there is a cobblestone path running the length of the site.
Strobe Lighting and Special Effects
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Medication
You are permitted to bring required medication into Cardiff Castle. Please email: info@depotcardiff.com for further information. You will be required to bring a copy of your prescription or a doctor’s note. Please make sure you only bring enough for the duration of the festival and ensure you keep it safe with you at
British Sign Language
If you require a BSL interpreter please do purchase a hearing impairment ticket and we will provide a interpreter.
Temporary Impairments
Please note that Cardiff Castles accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.
If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.
If you have any questions, please contact info@depotcardiff.com
Accessible Taxi Firms
Capital Cabs Ltd have wheelchair accessible taxis and minibuses for hire.
How far is the drop of point to the main entrance?
There is a drop off point located just outside the North Gate entrance
Contact us
Please email info@depotcardiff.com for any more performance access enquiries.
SAFETY AND SECURITY
Welfare Tent
There are medical and welfare facilities available within the arena. Please ask a member of security to direct you to the facilities if required.
Lost Property
If you have lost anything at Cardiff Castle, please contact info@depotcardiff.com and clearly describe the item you have lost.
If you are at Cardiff Castle, please locate your nearest member of the stewarding team or staff.
Crime Prevention
We advise against bringing valuables to the event, however, if you choose to do so please keep them hidden from view where possible.
CCTV
The event arena and surrounding areas are covered by CCTV.